Service Coordination

For individuals and families who struggle to sustain their basic needs.

baby-hands-251273The Service Coordination area provides assessment, outreach, case planning, financial education/budgeting, housing counseling, employment support, and community referrals services. The service coordinators hold walk-in assessment hours daily to link clients to in-house services as well as community services. Service Coordinators work directly with residents staying at the Welcome House shelter and other local shelters, as well as individuals who are homeless or at-risk of becoming homeless.

Staff members work with individuals and families to obtain employment and/or benefits, locate affordable child care options, foster self-determination and stability, and assist in obtaining and maintaining permanent housing. Service Coordinators establish relationships with local subsidized housing facilities, landlords, and employers that allow for appropriate and timely referrals to be made. Service Coordinators also assist clients in searching for housing, filling out applications, and providing transportation via bus passes or personal vehicles when needed.

classroom-488375Service Coordinators manage a case load of approximately 40 clients and maintain monthly contact. While clients are experiencing homelessness, Service Coordinators meet with clients weekly and sometimes daily, to provide support and direction. After clients obtain stable and affordable housing, they are offered additional Service Coordination via in-home visits to help keep them on their targeted plan of self sufficiency and to provide additional support for up to six months. The Service Coordination area works toward the Welcome House mission by meeting clients where they are in their journey of homelessness and offering a continuum of services to transition them from insecure housing into stable housing.

Total served in Gaining Access to Programs and Services (GAPS) & Homeless Service Project (HSP)  in 2014: 706 individuals; (526 adults and  180 were children).  Forty percent of the children were infants to  five years old.  Additional outcomes include:

2015 Outcomes:

  •  91% of 450 Adults and children exited into permanent housing
  • 53% of 333 adults increased their total income
  • 93% of 425 adults accessed public benefits
  • Of  672 total clients, 362 (54%) had income upon entry. Of the 333 adults that exited the program, 208 (62%) had income.


Income and Employment Support Services:

hands-666582Income and Employment Support Services also falls within the Service Coordination umbrella. Service Coordinators work with clients to gain income through employer outreach, job development, 12-month employment retention support, and job placement for clients at risk for homelessness or who are currently homeless. An Employment Specialist is responsible for networking with local employers to develop job opportunities for clients and to coordinate on site and community hiring events. They also plan and facilitate the job readiness training to clients in the employment program and conduct Career Chasers where clients are transported to hiring events and community resources to help them find a job. The Employment Specialist also works on retention.

These retention services are designed to keep the clients employed for up to a year, and staff make regular contacts with the employer and client to ensure they are doing well and are satisfied with the placement.

165 individuals were served through employment services and were job ready.