Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org

Job Description

Job Title: Housing Specialist Revision Date:  
Job Classification: Service Coordinator II Department: Housing and Supportive Services
Location: Covington, Kentucky FLSA Status: Non-Exempt
Supervisor: Housing and Supportive Services Supervisor Supervises: N/A

JOB SUMMARY

 The Housing specialist assists program participants seeking housing, primarily in the regional east and west programs of Rapid Re-Housing (RRH), Tenant-Based Rental Assistance (TBRA), and Continuum of Care (COC) Permanent Supportive Housing (PSH). This role may also provide support across all Welcome House programs, as applicable. The Housing specialist helps participants by conducting outreach activities, consulting with community agencies, landlords, Service Coordinators, and program participants to identify appropriate housing opportunities. Additionally, the Housing specialist guides and accompanies participants and Service Coordinators through move-ins and provides resources on permanent housing options using a trauma-informed approach. Will be responsible for serving as the backup to the Housing Specialist & HOME TBRA Coordinator in the event that they are out for an extended period of time.  The Housing specialist performs duties in alignment with Welcome House’s core values, which include Compassion, Advocacy, Integrity, Quality, Leadership, and Community.

 

Principal Duties & Responsibilities:

  1. Landlord Recruitment and Ongoing Contact:
    • Identify and recruit landlords to participate in Welcome House housing programs.
    • Develop and distribute materials explaining housing program opportunities.
    • Maintain regular communication with landlords to resolve tenancy issues and ensure compliance with program obligations.
    • Educate and outreach to property owners/landlords, assisting with the lease-up process and providing necessary information.
  2. Service Coordinator/Program Participant Assistance:
    • Assist participants with housing searches, contacting landlords, scheduling showings, and providing coaching on how to communicate with potential landlords.
    • Help Service Coordinators and participants understand and comply with program requirements, including lease obligations.
    • Conduct assessments to determine housing barriers, needs, and preferences, and develop action plans for securing housing.
    • Contact utility companies to verify outstanding balances, and transport participants to showings and appointments as needed.
    • Upload lease packets and related documents into HMIS/Vesta Database within 3 business days.
    • Enter the initial rent and security deposit information into the Vesta database before submitting payment requests.
  3. Housing Program Orientations/Intakes:
    • Coordinate, prepare, and conduct housing program orientations and intakes for new participants.
    • Maintain effective communication with landlords, ensuring all housing details are in compliance with program requirements.
  4. Rapid Re-Housing (RRH):
    • Maintain an understanding of RRH grant regulations and program requirements.
    • Attend Local Prioritization Committee meetings to receive referrals and gather necessary eligibility documents.
    • Coordinate initial meetings between Housing specialist, program participants, and Service Coordinators.
    • Work with Service Coordinator to make sure inspections of potential housing units are completed in compliance with habitability, lead-based paint, and rent reasonableness requirements.
  5. Tenant-Based Rental Assistance (TBRA):
    • Initiate landlord contact, complete required paperwork, and ensure compliance with program guidelines.
    • Upload required documents into HMIS/VESTA Database within 3 business days.
  6. Permanent Subsidized Housing:
    • Maintain knowledge of grant regulations and program requirements.
    • Attend Local Prioritization Committee meetings and obtain eligibility documents from HMIS/Service Point Database.
    • Conduct initial housing unit inspections for habitability, lead-based paint, and rent- reasonableness compliance.
    • Work closely with Service Coordinators to ensure successful housing placements for participants.
  7. Income and Eligibility Verification:
    • Evaluate and verify program participant income, assets, and expenses in accordance with HUD regulations and specific program guidelines.
    • Accurately calculate program participant rent (total tenant payment) and Housing Assistance Payments (HAP).
    • Assist participants and applicants with dwelling unit searches using the HOM Padmission app.
    • Process Request for Tenancy Approval (RFTA), reviewing rent reasonableness, calculating utility allowances, and determining unit gross rent eligibility.
  8. Housing Quality Standards (HQS) Inspections and Housing Location Assistance:
    • Coordinate and work closely with Service Coordinators to ensure housing quality standards (HQS) inspections are conducted.
    • Assist with housing location for hard-to-house participants, helping secure stable housing solutions.
    • Build and maintain positive owner relations and ensure necessary verifications for housing compliance.
  9. Housing Assistance Payments (HAP) Contracts and Rental Assistance Agreements (RAA):
    • Prepare Housing Assistance Payments (HAP) Contracts or Rental Assistance Agreements (RAA) for program participants and landlords.
  10. Data Entry and Documentation:

o   Perform extensive data entry in housing software platforms for program participants, dwelling units, landlords, and housing program-related information.

o   Complete encounter notes in HMIS/VESTA Database within 3 business days and ensure all documentation is uploaded promptly.

  1. Internal/External Collaboration:

o   Collaborate with Service Coordinators to ensure participants maintain stable housing and positive relationships with landlords.

o   Attend mandatory agency meetings, training sessions, and team huddles.

o   Represent Welcome House at external meetings and build strong public relations with community services.

  1. Reporting and Evaluation:

o   Complete required documentation in HMIS (Service Point and/or VESTA) for all programs.

o   Assist with program and funding reports, analyzing and evaluating data as requested by the Director or Supervisor of Housing and Supportive Services.

13.  Other duties as specified by the Supervisor/Director Housing and Supportive Services.

QUALIFICATIONS:

Driver’s License, Automobile Insurance

 

Education

  • Bachelor’s Degree or equivalent, preferred.

 

Experience

  • A minimum of 1 – 3 years’ experience in the social service field
  • Experience with working with the homeless population.

 

Skill Set:

  • Knowledge of problem solving techniques and have a high capacity to think critically
  • Efficient and thorough in documentation skills
  • Advanced ability to communicate both verbally and in writing
  • Advanced ability in conflict management
  • Ability to work independently as well as part of a team
  • Ability to develop community resources and networking ability
  • Ability to collaborate both internally and externally
  • Data entry accuracy

 

Key Performance Indicators

  • Understands agency vision/mission and how to achieve agency goals
  • Understands culture of poverty and works effectively with clients
  • Proficient in client engagement
  • Advanced knowledge of and involvement in community resources/partnerships
  • Advanced knowledge of Mental Health/Substance Abuse resources
  • Advanced knowledge of assessment
  • Involvement in and understanding of quarterly and annual reports
  •  Meets departmental compliance requirements with very limited supervision

 

WORKING CONDITIONS:

 

Working Hours/Environment

  • Work performed indoors, either in the participant’s home or at the agency office, off-site meeting locations, and some duties performed outdoors.

 

Tools and Equipment Used

  • Personal computer, copier, fax/scanner, phone, and other typical office equipment.

 

Travel

  • 10-20% of the time

 

Physical and Mental Demands

  • Frequently required to sit at a desk/workstation for long period of time
  • Ability to work at a computer terminal for extended periods of time
  • Digital dexterity and hand/eye coordination in operation of office equipment
  • Ability to speak to and hear employees/clients via phone or in person
  • Body motor skills sufficient to enable incumbent to move between 3 floors
  • Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
  • Minimum lifting up to and above 30 pounds