Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org
Job Description
Job Title: | Housing Specialist | Revision Date: | |
Job Classification: | Service Coordinator II | Department: | Housing and Supportive Services |
Location: | Covington, Kentucky | FLSA Status: | Non-Exempt |
Supervisor: | Housing and Supportive Services Supervisor | Supervises: | N/A |
JOB SUMMARY
The Housing specialist assists program participants seeking housing, primarily in the regional east and west programs of Rapid Re-Housing (RRH), Tenant-Based Rental Assistance (TBRA), and Continuum of Care (COC) Permanent Supportive Housing (PSH). This role may also provide support across all Welcome House programs, as applicable. The Housing specialist helps participants by conducting outreach activities, consulting with community agencies, landlords, Service Coordinators, and program participants to identify appropriate housing opportunities. Additionally, the Housing specialist guides and accompanies participants and Service Coordinators through move-ins and provides resources on permanent housing options using a trauma-informed approach. Will be responsible for serving as the backup to the Housing Specialist & HOME TBRA Coordinator in the event that they are out for an extended period of time. The Housing specialist performs duties in alignment with Welcome House’s core values, which include Compassion, Advocacy, Integrity, Quality, Leadership, and Community.
Principal Duties & Responsibilities:
o Perform extensive data entry in housing software platforms for program participants, dwelling units, landlords, and housing program-related information. o Complete encounter notes in HMIS/VESTA Database within 3 business days and ensure all documentation is uploaded promptly.
o Collaborate with Service Coordinators to ensure participants maintain stable housing and positive relationships with landlords. o Attend mandatory agency meetings, training sessions, and team huddles. o Represent Welcome House at external meetings and build strong public relations with community services.
o Complete required documentation in HMIS (Service Point and/or VESTA) for all programs. o Assist with program and funding reports, analyzing and evaluating data as requested by the Director or Supervisor of Housing and Supportive Services. 13. Other duties as specified by the Supervisor/Director Housing and Supportive Services. |
QUALIFICATIONS:
Driver’s License, Automobile Insurance
Education
- Bachelor’s Degree or equivalent, preferred.
Experience
- A minimum of 1 – 3 years’ experience in the social service field
- Experience with working with the homeless population.
Skill Set:
- Knowledge of problem solving techniques and have a high capacity to think critically
- Efficient and thorough in documentation skills
- Advanced ability to communicate both verbally and in writing
- Advanced ability in conflict management
- Ability to work independently as well as part of a team
- Ability to develop community resources and networking ability
- Ability to collaborate both internally and externally
- Data entry accuracy
Key Performance Indicators
- Understands agency vision/mission and how to achieve agency goals
- Understands culture of poverty and works effectively with clients
- Proficient in client engagement
- Advanced knowledge of and involvement in community resources/partnerships
- Advanced knowledge of Mental Health/Substance Abuse resources
- Advanced knowledge of assessment
- Involvement in and understanding of quarterly and annual reports
- Meets departmental compliance requirements with very limited supervision
WORKING CONDITIONS:
Working Hours/Environment
- Work performed indoors, either in the participant’s home or at the agency office, off-site meeting locations, and some duties performed outdoors.
Tools and Equipment Used
- Personal computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
- 10-20% of the time
Physical and Mental Demands
- Frequently required to sit at a desk/workstation for long period of time
- Ability to work at a computer terminal for extended periods of time
- Digital dexterity and hand/eye coordination in operation of office equipment
- Ability to speak to and hear employees/clients via phone or in person
- Body motor skills sufficient to enable incumbent to move between 3 floors
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
- Minimum lifting up to and above 30 pounds