The Health and Housing Integration Program Coordinator is a full-time professional responsible for the coordination, implementation, and growth of the Health and Housing Integration program. This role serves as the primary liaison between Welcome House, Service Coordinators, managed care partners, and community providers to ensure high-quality service delivery to participants enrolled in the Health and Housing Integration program.
The Program Coordinator provides program-level oversight, supports Service Coordinators working directly with participants, and serves as a backup Service Coordinator during periods of staff turnover or extended absence. This position plays a key role in program development, data tracking, compliance, and strategic expansion over a three-year contract period, with the goal of enrolling 70–90 participants statewide by the end of year three.
All duties are performed in alignment with Welcome House Core Values: Compassion, Advocacy, Integrity, Quality, Leadership, and Community.
PRINCIPAL DUTIES & RESPONSIBILITIES
Program Coordination & Oversight
• Coordinate the day-to-day operations of the Health and Integration program in collaboration with the Supervisor and/or Director of Housing and Supportive Services.
• Support and coordinate with Service Coordinators working directly with FS/WC-enrolled participants to ensure consistent, high-quality service delivery.
• Serve as backup Service Coordinator when necessary due to staff turnover, vacancies, or extended absences, ensuring continuity of participant services.
• Assist in the development, implementation, and ongoing refinement of program workflows, policies, and procedures.
• Monitor participant enrollment and progress toward growth targets in alignment with a phased expansion timeline (sample framework below, subject to adjustment based on capacity and funding):
Year 1: Northern Kentucky focus; enroll 20–30 participants
Year 2: Regional expansion beyond NKY; enroll an additional 20–30 participants
Year 3: Statewide expansion; enroll an additional 20–30 participants
• Collaborate with Housing Specialists and Service Coordinators to address systemic barriers impacting housing stability and service engagement.
• Provide guidance and support related to participant eligibility, referrals, and service planning within the FS/WC program framework.
Service Coordination Support
• Consult with Service Coordinators regarding participant needs, particularly those related to healthcare, income stability, and supportive services.
• Provide technical assistance and coaching on case planning, documentation, assessments, and participant engagement.
• Assist Service Coordinators with complex cases and escalation of participant concerns when needed.
• Ensure Service Coordinators are meeting documentation standards, timelines, and funder requirements.
• Support coordination with managed care providers, healthcare systems, and community partners as needed.
Internal & External Collaboration
• Serve as a primary point of contact for FWDSlash and Wellcare partners and related managed care organizations.
• Maintain positive working relationships with healthcare providers, community service agencies, and other external stakeholders.
• Represent Welcome House and the Health and Housing Integration program at community meetings, trainings, and collaborative planning sessions.
• Participate in mandatory internal meetings, trainings, and supervision.
• Collaborate on special projects that strengthen integration between housing stability and healthcare-related services.
Reporting, Data & Compliance
• Oversee completion and quality assurance of required Health and Housing Integration program documentation, including HMIS/VESTA data entry as applicable.
• Review and audit program files in collaboration with the Supervisor and/or Director of Housing and Supportive Services.
• Assist with the collection, analysis, and evaluation of program data to support:
o Quarterly and annual program reports
o Funding and compliance reports
o Contract performance monitoring
• Track outcomes related to enrollment, retention, housing stability, and service utilization.
• Stay informed on best practices related to supportive services, healthcare coordination, and managed care partnerships.
• Assist with policy and procedure review and implementation related to the Health and Housing Integration program.
Other Duties
• Perform additional duties as assigned by the Supervisor of Housing and Supportive Services and/or Director of Housing and Supportive Services.
QUALIFICATIONS:
Education:
• Bachelor’s Degree required, Masters Degree and Licensee desired or equivalent
Experience
• A minimum of 1 – 3 years’ experience in the social service field
• A minimum of 1 year experience medical assistance
• Experience with working with the homeless population
Skills/Specialized Knowledge/Abilities
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally
Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with participants
• Proficient in case planning and engagement
• Proficient in documentation and have to ability to train staff
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Use resources
• Provides training, coaching and mentoring of case managers
• Proficient in job readiness
• Proficient in assessment
• Participating in leadership responsibilities within case management team and agency
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance
WORKING CONDITIONS:
Working Hours/Environment
Work performed indoors, either in the participant’s home or at the agency office, off-site meeting locations, and some duties performed outdoors. The position requires some evening hours and candidate must be able to adapt schedule to client needs as appropriate.
Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
• 30% of the time
Physical and Mental Demands
• Work often done at off-site locations, including occasionally outdoors
• Required to sit at a desk/workstation
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/participants via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
