The Street Outreach Service Coordinator is a full-time professional, direct service position responsible for identifying and building rapport with homeless individuals and families living on the street or in community places. This position will assist program participants in breaking the cycle of homelessness by moving from the street to interim housing, accessing necessary
social services, and rapidly obtaining permanent housing. This position will utilize evidence-based practices to engage and motivate participants, advancing a housing-focused approach to service planning. This position performs duties in accordance with Welcome House Core Values, including Compassion, Advocacy, Integrity, Quality, Leadership and Community.
PRINCIPAL DUTIES & RESPONSIBILITIES
1. Outreach
• Identify and provide outreach services to those experiencing homelessness in the community, on the streets and in encampments.
• Providing essential services necessary to reach out to unsheltered individuals and families; connect them with emergency shelter, housing, or critical services.
• Provides transportation for program participants and their families, as needed.
• Works closely with street outreach team lead and supervisor of homeless solutions to prepare a schedule to ensure all counties are covered.
• Responsible for providing documentation of homelessness for the Outreach Team.
2. Internal/External Collaboration
• Collaborates with the Outreach Team to assist program participants in accessing resources.
• Work cohesively with other outreach community members and the FIVCO CoC Community.
• Identify and engage needed partnerships that will improve serves and/or process and reduce barriers for program participants.
• Provides respectful and collaborative support to service team members and shares responsibility with all team members for program participant outcomes.
• Represents the agency, Outreach team and/or Supervisor of Regional Services at outside agency meetings on an as needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.
3. Administration
• Maintains up to date program participant list.
• Keeps accurate data on all program participants and assists the Supervisor of Regional Services with data gathering and reporting, as needed.
• Provides information to the Supervisor of Homeless Solutions for quarterly and annual reporting purposes.
• Provides analysis of data and outcomes to the Supervisor of Regional Services, when requested.
4. Other duties as specified by the Supervisor of Regional Services or Director of Regional Services.
QUALIFICATIONS:
Education:
• Minimum Associate Degree to Bachelor’s Degree or equivalent
• Chemical dependency certification, preferred
Experience:
• A minimum of 1-3 years’ experience in the social service field
Skills/Specialized Knowledge/Abilities
• Knowledge of problem-solving techniques and have a high capacity to think critically
• Be efficient and thorough in documentation skills
• Advanced ability to communicate both verbally and in writing
• Advanced ability in conflict management
• Ability to work independently as well as part of a team
• Ability to develop community resources and networking ability
• Ability to collaborate both internally and externally
Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Be proficient in client engagement
• Increased knowledge of and involvement in community resources/partnerships
• Increased knowledge of Mental Health/Substance Abuse resources
• Provides training & mentoring of case managers
• Advanced knowledge of job readiness
• Advanced knowledge of assessment
• Participating in leadership responsibilities within case management team
• Involvement in and understanding of quarterly and annual reports
• Meets departmental compliance requirements with very limited supervision
• Conducts outreach to identify and engage target population.
WORKING CONDITIONS:
Working Hours/Environment
• The position involves extensive interaction with clients in non-traditional, outdoor work settings, so must have reliable transportation for extensive local travel. Work schedule may involve occasional evening and/or weekend hours.
Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
• 50% to 75% of the time.
Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Able to work in a variety of environmental conditions as part of outreach efforts.
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting to and above 50 pounds
Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
