The Shelter Service Coordinator is a full-time professional, direct service position responsible for working with program participants who are experiencing homelessness and currently in Welcome House women & children emergency shelter to develop appropriate case plans and goals for obtaining stable income and housing. This position also provides on-going assessment and support to program participants and helps program participants utilize community resources to meet their individual needs. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Case Management
• Maintain caseload of up to 35 households.
• Regularly meets with program participants, at a minimum on a weekly basis, in the office or off-site to review program participant case plan and progress on meeting goals.
• Regularly meets with program participants to discuss and review issues that impact program participant income and housing, review program participant case plans for stability and self-determination.
• Coordinates program participants’ access to government services and other non-profit services.
• Advocates for program participants when necessary, and empowers program participants to advocate for themselves, when appropriate.
• Maintains accurate and up-to-date documentation of program participant case plans, case notes, and change of status documents and other reporting and tracking forms.
• Enters program participant data into VESTA within 3 business days.
• Provides transportation for program participants/program participant families, as needed.
• Performs duties as designated staff person responsible for meeting the needs of homeless children and youth consisting of the following duties;
o Ensuring that all children and youth in shelter have equal access to and are enrolled in public education, including public preschool.
o Working closely with local school liaisons, including but not limited to the McKinney Vento Homeless Liaison and the Family Resource Coordinator for area schools.
2. Internal/External Collaboration
• Works as a part of Shelter Services team in collaboration with Welcome House Homeless Solutions and Housing & Supportive Services to provide a continuum of quality services to program participants.
• Provides respectful and collaborative support to service team members and shares responsibility with all team members for program participant outcomes.
• Coordinate with Shelter Services team members to ensure households are assessed and gaining access to the Coordinated Entry program for the region.
• Represents the agency and Shelter Services team at outside agency meetings on an as needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.
• Provide outreach services to the homeless population in the community, on the streets, in homeless camps and in the Northern Kentucky rural counties as deemed necessary by the Director of Homeless Solutions and/or Shelter Services Supervisor.
• Responsible for providing documentation of homelessness in collaboration with the Shelter Services and Homeless Solutions teams.
3. Administration
• Maintains up to date program participant list.
• Keeps accurate data on all program participants and assists the Director of Homeless Solutions with data gathering and reporting, as needed.
• Provides information to the Director of Homeless Solutions for quarterly and annual reporting purposes.
• Provides analysis of data and outcomes to the Director of Homeless Solutions, when requested.
3. Reporting
• Provides Shelter Services Supervisor feedback on performance outcomes and data quality, as needed.
4. Other duties as specified by the Shelter Services Supervisor and Director of Homeless Solutions.

• Bachelor’s Degree required, Masters Degree and Licensee desired or equivalent

• A minimum of 3-5 years experience in the social service field

Skills/Specialized Knowledge/Abilities
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with program participants
• Proficient in case planning and program participant engagement
• Proficient in documentation and have to ability to train staff
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Provides training, coaching and mentoring of case managers
• Proficient in job readiness
• Proficient in assessment
• Participating in leadership responsibilities within case management team and agency
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance

Working Hours/Environment
• Work typically performed in an indoor, 3-floor office building with stairs only.

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• 15-20% of the time.

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/program participants via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to 50 pounds