Service Coordinator (Bilingual Spanish/English)

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Posted 10/11/2021

The HUD Service Coordinator is a full-time professional, direct service position responsible for working with individuals and families experiencing homelessness to develop appropriate case plans and goals for obtaining stable income and housing. This position also provides on-going assessment and support to program participants and helps participants utilize community resources to meet their individual needs. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Case Management
• Maintain caseload of up to 35-45 program participants.
• Regularly meets with participants, at a minimum on a monthly basis, in the office or off-site to review their budget and bill payment.
• Regularly meets with participants to discuss and review issues that impact income and housing, review case plans for stability and self-determination.
• Conducts a home visit at least bi-monthly with each participant and in the month prior to HUD recertification to ensure compliance with HUD requirements.
• Coordinates access to government services and other non-profit services.
• Advocates for participants when necessary, and empowers the participants advocate for themselves, when appropriate.
• Maintains accurate and up-to-date documentation of case plans, case notes, change of status documents and other reporting and tracking forms.
• Providing essential services necessary to reach out to unsheltered individuals and families experiencing homelessness: connecting them with emergency shelter, housing or critical services.
• Provides transportation for the participants and their families, as needed.
• Enters data into Vesta (HMIS Database) within 3 business days.
2. Internal/External Collaboration
• Works as a part of a Homeless Solutions Team with the Welcome House Housing and Services and Shelter Teams, to provide a continuum of quality services to clients.
• Provides respectful and collaborative support to service team members and shares responsibility with all team members for participant outcomes.
• Represents the agency, Service Coordination team and/or Director of Homeless Solutions at outside agency meetings on an as needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.
• Provide outreach services to the those experiencing homelessness in the community, on the streets, in homeless camps and in the Northern Kentucky rural counties as deemed necessary by the Director of Homeless Solutions and/or Supervisor of Homeless Solutions.
• Responsible for providing documentation of homelessness in collaboration with the Homeless Solutions Team.
3. Administration
• Maintains up to date program participant list.
• Keeps accurate data on all program participants and assists the Homeless Solutions Director and/or Supervisor with data gathering and reporting, as needed.
• Provides information to the Homeless Solutions Director and/or Supervisor for quarterly and annual reporting purposes.
• Provides analysis of data and outcomes to the Homeless Solutions Director and/or Supervisor, when requested.
4. Other duties as specified by the Homeless Solutions Supervisor/Director.


• Bachelor’s Degree or equivalent, required

• A minimum of 1-3 years experience in the social service field
• Bilingual language skills, required
• Experience dealing with multicultural participants

Skills/Specialized Knowledge/Abilities
• Knowledge of problem solving techniques and have a high capacity to think critically
• Be efficient and thorough in documentation skills
• Advanced ability to communicate both verbally and in writing
• Advanced ability in conflict management
• Ability to work independently as well as part of a team
• Ability to develop community resources and networking ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Be proficient in client engagement
• Increased knowledge of and involvement in community resources/partnerships
• Increased knowledge of Mental Health/Substance Abuse resources
• Provides training & mentoring of case managers
• Advanced knowledge of job readiness
• Advanced knowledge of assessment
• Participating in leadership responsibilities within case management team
• Involvement in and understanding of quarterly and annual reports
• Meets departmental compliance requirements with very limited supervision

Working Hours/Environment
• Work typically performed in an indoor, 3-floor office building with stairs only.

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• 35-45% of the time.

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to and above 50 pounds

Interested parties should submit a cover letter and resume via e-mail to:

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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