Rapid Re-Housing Service Coordinator

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Posted 4/29/2022

The Rapid Re-Housing NKY Service Coordinator is a full-time professional, direct service position responsible for working with participants experiencing homelessness to secure housing and stable income. This position provides ongoing assessment, financial assistance, and support to participants. This position helps participants utilize community resources to meet their individual needs to remain stably housed. This position performs duties in accordance with Welcome House Core Values, including Compassion, Advocacy, Integrity, Quality, Leadership, and Community.

PRINCIPAL DUTIES & RESPONSIBILITIES
1. Service Coordination
• Maintain caseload of up to 30 participants.
• Attend the Northern Kentucky Local Prioritization Committee meeting and receive referrals for the Rapid Re-Housing program.
• Work in collaboration with the housing navigators to locate referrals and determine eligibility. Conduct assessment to determine the participants housing barriers, needs, and preferences to develop an action plan to secure housing. In collaboration with the housing navigators and program participants assist with housing search by providing leads and coaching the participant on how to speak with potential landlords.
• Responsible for completing the initial application, Vesta intake and any paperwork associated with the participant entering the project for the first time. All initial paperwork must be upload into Vesta within 5 business days from the date of the intake.
• Meets with participants, at a minimum on a monthly basis, in the home, at the agency or off-site to review their budget, bill payment and review their case.
• Regularly meets with participants, at a minimum monthly, but could be more based on acuity to discuss and review issues that impact income and housing.
• Coordinates access to government services and other non-profit services.
• Advocates for participants when necessary, and empowers them to advocate for themselves, when appropriate.
• Provides transportation for participants as needed.
• Complete quarterly and annual assessments within the Vesta database, obtain the appropriate quarterly and annual documents from the participants and landlords, and complete the appropriate quarterly and annual paperwork with the participants. The annual assessment requires an inspection, which is the responsibility of the Service Coordinator. All quarterly and annual assessment documentation and uploads must be uploaded and entered into the Vesta database within 3 business days.
• Maintains accurate and up-to-date documentation of case plans, encounter notes and any other reporting, paperwork and tracking forms.
• Responsible for uploading utility bills and receipts showing the total amount paid into the Divvy system when paying for a participant’s utility bills by credit card.
• Complete the rental data tab within the Vesta database prior to submitting the monthly rental and utility check requests to the Housing and Supportive Services Supervisor.
• Enter all ongoing participant data and documents into VESTA database within 3 business days.
2. Internal/External Collaboration
• Collaborates with the Housing Navigators to ensure clients obtain and maintain stable housing and develop positive, working relationships with landlords.
• Attends All Agency or any agency related mandatory meetings or trainings, team huddles, program team meetings, department meetings and supervisions.
• Represents the agency, Service Coordination team and/or Director/Supervisor of Housing and Supportive Services at outside agency meetings on an as needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.
3. Reporting and Evaluation
• Complete required RRH documentation for HMIS: Service Point and VESTA and maintain all resident files in accordance with agency guidelines, including intake, Service Plans and statistics and accounting.
• Review/audit program files with the Director of Housing and Supportive Services and/or Supervisor of Hosing and Supportive Services.
• Initiate ideas and plans, collect, analyze and evaluate data to create reports including program quarterly reports and funding reports.
• Research and is knowledgeable of best practices, reviews and signs off on the policy and procedures, and maintains source material.

4. Other duties as specified by the Supervisor of Housing and Supportive Services and/or Director of Housing and Supportive Services

QUALIFICATIONS:

Education
• Bachelor’s Degree preferred

Experience
• A minimum of 1 – 3 years’ experience in the social service field
• Experience with working with the homeless population

Skills/Specialized Knowledge/Abilities
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with participants
• Proficient in case planning and engagement
• Proficient in documentation and have to ability to train staff
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Provides training, coaching and mentoring of case managers
• Proficient in job readiness
• Proficient in assessment
• Participating in leadership responsibilities within case management team and agency
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance

WORKING CONDITIONS:
Working Hours/Environment
Work performed indoors, either in the participant’s home or at the agency office, off-site meeting locations, and some duties performed outdoors. The position requires some evening hours and candidate must be able to adapt schedule to client needs as appropriate.

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

Travel
• 30% of the time

Physical and Mental Demands
• Work often done at off-site locations, including occasionally outdoors
• Required to sit at a desk/workstation
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/participants via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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