Rapid Re-Housing Service Coordinator

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Posted 1/5/2021

The ESG Buffalo Trace Rapid Re-Housing Service Coordinator is a full-time professional, direct service position responsible for working with clients who are homeless to secure housing and stable income. This position provides on-going assessment and support to clients and helps clients utilize community resources to meet their individual needs. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Service Coordination
• Maintain caseload of up to 25 clients.
• Attend Local Prioritization Committee meeting and receive referrals for the Rapid Re-Housing program.
• Locate referrals and determine program eligibility. Conduct assessment to determine clients’ housing barriers, needs, and preferences to develop an action plan to secure housing. Assist client with housing search by providing leads and coaching client on how to speak with potential landlords.
• Program staff work directly with the participant and landlord to resolve tenancy issues without threatening the participant’s tenancy. The issue might be failure to pay rent, not properly maintaining the unit, or disturbing the quiet enjoyment of others. It also may include a landlord not meeting his/her obligations. Program works quickly to identify a corrective course of action without breaking a participant’s confidentiality while keeping the landlord and participant informed about the programs active to mitigate the situation.
• Conduct inspection of potential housing units for compliance with requirements for habitability, lead-based paint, and rent reasonableness.
• Meets with clients, at a minimum on a monthly basis, in the client’s home, at the agency or off-site to review client budget and bill payment.
• Completes quarterly income assessments on clients enrolled in the RRH program.
• Regularly meets with clients to discuss and review issues that impact client income and housing.
• Coordinates clients’ access to government services and other non-profit services.
• Advocates for clients when necessary, and empowers clients to advocate for themselves, when appropriate.
• Maintains accurate and up-to-date documentation of Housing Plans, case notes, and other reporting and tracking forms.
• Enter client data into VESTA database system within 3 business days.
• Provides transportation for clients as needed.

2. Housing Search
• Assist client with housing search mainly by contacting landlords and scheduling showings, but also by providing leads to clients and coaching client on how to speak with potential landlords.
• Educate and recruit landlords to participate in the Welcome House housing programs.

3. Outreach
• Identify and provide outreach services to the homeless population in the community, on the streets and in homeless camps.
• Providing essential services necessary to reach out to unsheltered homeless people; connect them with emergency shelter, housing, or critical services.
• Provides transportation for clients’/client families, as needed.
• Collaborates with Rapid Re-Housing Service Coordinator to ensure proper coverage.

4. Internal/External Collaboration
• Collaborates with Rapid Re-Housing Service Coordinator to ensure clients obtain and maintain stable housing and develop positive, working relationships with landlords.
• Represents the agency, Housing and Supportive Services Team and the Supervisor and/or Director of Housing and Supportive Services at outside agency meetings on an as needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.

5. Administration
• Complete required RRH documentation for HMIS: Service Point and VESTA and maintain all resident files in accordance with agency guidelines, including intake, Housing Plans and statistics and accounting.
• Review/audit program files with the Supervisor and/or Director of Housing and Supportive Services.
• Initiate ideas and plans, collect, analyze and evaluate data to create reports including program quarterly reports and funding reports.
• Research and is knowledgeable of best practices, and maintains source material.

6. Other duties as specified by the Supervisor and/or the Director of Housing and Supportive Services.


• Minimum Associate Degree to Bachelor’s Degree or equivalent
• A minimum of 1-3 years’ experience in the social service fieldSkills/Specialized Knowledge/Abilities
• Knowledge of problem solving techniques and have a high capacity to think critically
• Be efficient and thorough in documentation skills
• Advanced ability to communicate both verbally and in writing
• Advanced ability in conflict management
• Ability to work independently as well as part of a team
• Ability to develop community resources and networking ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Be proficient in client engagement
• Increased knowledge of and involvement in community resources/partnerships
• Increased knowledge of Mental Health/Substance Abuse resources
• Provides training & mentoring of case managers
• Advanced knowledge of job readiness
• Advanced knowledge of assessment
• Participating in leadership responsibilities within case management team
• Involvement in and understanding of quarterly and annual reports
• Meets departmental compliance requirements with very limited supervision

Working Hours/Environment
• Work typically performed in an indoor, 3-floor office building with stairs only.

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• Minimal-less than 50% of the time.

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to and above 50 pounds

Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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