Permanent Supportive Housing Service Coordinator

Posted 5/24/2022

The Permanent Supportive Housing Service Coordinator is a full-time professional, direct service position responsible for working with participants experiencing homelessness to secure housing, income and on-going support services. This position provides on-going assessment, financial assistance and support to participants. This position helps participants utilize community resources to meet their individual needs and remain stably housed. This position performs duties in accordance with Welcome House Core Values including: Compassion, Advocacy, Integrity, Quality, Leadership, and Community.


  1. Service Coordination
    • Maintain caseload of up to 22 households.
    • Attend the Northern Kentucky Local Prioritization Committee meeting and receive referrals for the PSH TBRA and Kings Crossing programs.
    • Work in collaboration with the housing navigators to locate referrals and determine eligibility. Conduct assessment to determine the participants housing barriers, needs, and preferences to develop an action plan to secure housing.
    • PSH TBRA the service coordinator will assist participants with housing search by providing leads and coaching the participant on how to speak with potential landlords.
    • Once referrals are received, the PSH service coordinator will work in collaboration with the property management company for those participants entering our Kings Crossing units to ensure the leasing and move-in process runs efficiently.
    • Responsible for completing the initial application, Vesta intake and any paperwork associated with the participant entering the project for the first time. All initial paperwork must be upload into Vesta within 5 business days from the date of the intake.
    • Meets with participants, at a minimum on a monthly basis, in the home, at the agency or off-site to review their budget, bill payment and review their case.
    • Regularly meets with participants, at a minimum monthly, but could be more based on acuity to discuss and review issues that impact income and housing.
    • Coordinates access to government services and other non-profit services.
    • Advocates for participants when necessary, and empowers them to advocate for themselves, when appropriate.
    • Provides transportation for participants as needed.
    • Complete annual assessments within the Vesta database, obtain the appropriate annual documents from the participants and landlords, and complete the appropriate annual paperwork with the participants. The annual assessment requires an inspection, which is the responsibility of the Service Coordinator. All annual assessment documentation and uploads must be uploaded and entered into the Vesta database within 3 business days.
    • Maintains accurate and up-to-date documentation of case plans, encounter notes and any other reporting, paperwork and tracking forms.
    • Responsible for uploading utility bills and receipts showing the total amount paid into the Divvy system when paying for a participant’s utility bills by credit card.
    • Complete the rental data tab within the Vesta database prior to submitting the monthly rental and utility check requests to the Housing and Supportive Services Supervisor.
    • Enter all ongoing participant data and documents into VESTA database within 3 business days.
  2. Internal/External Collaboration
    • Collaborates with the Housing Navigators and Property Management Company to ensure participants obtain and maintain stable housing and develop positive, working relationships with landlords.
    • Attends All Agency or any agency related mandatory meetings or trainings, team huddles, program team meetings, department meetings and supervisions.
    • Represents the agency, Service Coordination team and/or Director/Supervisor of Housing and Supportive Services at outside agency meetings on an as needed basis.
    • Maintains positive public relations and serves as a liaison with other related community services.
  3. Reporting and Evaluation
    • Complete required PSH documentation for HMIS: Service Point and VESTA and maintain all participant’s files in accordance with agency guidelines, including intake, Participants Service Plans and statistics and accounting.
    • Review/audit program files with the Housing and Supportive Services Supervisor and/or Director of Housing and Supportive Services.
    • Research and is knowledgeable of best practices, review, follow and sign off on the Policy and Procedures, and maintains source material.
  4. Other duties as specified by the Director and/or Supervisor of Housing and Supportive Services


• Bachelor’s Degree or equivalent, required
• A minimum of 3-5 years’ experience in the social service field

Skills/Specialized Knowledge/Abilities
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with participants
• Proficient in case planning and engagement
• Proficient in documentation
• Proficient knowledge of Mental Health/Substance Abuse resources
• Proficient in assessment
• Ability to understand and contribute to quarterly and annual reporting

Working Hours/Environment
Work performed indoors, either in the participant’s home or at the agency office, off-site meeting locations, and some duties performed outdoors. The position requires some evening hours and candidate must be able to adapt schedule to participant’s needs as appropriate.

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• 30% of the time

Physical and Mental Demands
• Work often done at off-site locations, including occasionally outdoors
• Required to sit at a desk/workstation
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Interested parties should submit a cover letter and resume via e-mail to:

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.