Payee Service Coordinator

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Posted 4/22/2021

The Protective Payee Service Coordinator is a full-time professional, direct service position responsible for providing case management and client advocacy working with clients who have a mental and/or physical disability or are a victim of crime and are participants in the Representative Payee Program. This position is responsible for engagement, assessment, intervention, and coordination of services to ensure client’s housing, income and health needs are met. The Service Coordinator also assists with development and maintenance of the client’s case plan and budget. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Service Coordination
• Maintains caseload of approximately 50 payee clients.
• Develops a comprehensive case plan with clients to increase housing and income stability and establishes goals and objectives with client to improve client’s quality of life
• Provides personal advocacy and emotional support to victims of crime.
• Maintain weekly or monthly contacts with clients to discuss or resolve any issues that impact the client’s ability to maintain income and housing.
• Conducts home visits monthly at minimum and more frequently as needed.
• Coordinates clients’ access to government benefits and services and other non-profit services, advocates for clients when necessary, and empowers clients to advocate for themselves, when appropriate.
• Coordinates and collaborates with the Supervisor of Housing and Supportive Services to determine which clients are eligible for additional Welcome House services and makes appropriate community referrals when necessary
• Works as a part of the payee team to provide a continuum of quality services to clients. Provides respectful and collaborative support to service team members and shares responsibility with all team members for client outcomes.
• Maintains accurate and up-to-date documentation of client case plans, case notes, and change of status documents and other reporting and tracking forms.
• Provides transportation for clients to housing, income and medical related housing, and other related appointments
• Leads in planning and implementing group activities for payee clients on a quarterly basis with the Payee Account Managers and Supervisor of Housing and Supportive Services.
2. Administration
• Represents the agency, Payee Team, or Director of Housing and Supportive Services at outside agency meetings on an as-needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.
3. Other duties as specified by the Supervisor and Director of Housing & Supportive Services.

• Associate Degree to Bachelor’s Degree or equivalent desired

• A minimum of 1-3 years’ experience in the social service field

Skill Set:
• Knowledge of problem solving techniques and have a high capacity to think critically
• Efficient and thorough in documentation skills
• Advanced ability to communicate both verbally and in writing
• Advanced ability in conflict management
• Ability to work independently as well as part of a team
• Ability to develop community resources and networking ability
• Ability to collaborate both internally and externally

Key Performance Indicators
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Proficient in client engagement
• Advanced knowledge of and involvement in community resources/partnerships
• Advanced knowledge of Mental Health/Substance Abuse resources
• Advanced knowledge of assessment
• Involvement in and understanding of quarterly and annual reports
• Meets departmental compliance requirements with very limited supervision

Working Hours/Environment
• Office hours: Monday through Friday, 8 a.m. – 5 p.m.
• Work typically performed in indoor office building and home visits

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• Moderate-Approximately 25-50% of the time

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to and above 30 pounds

Interested parties should submit a cover letter and resume via e-mail to:

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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