Street Outreach Nurse Navigator

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Posted 5/25/2021

The Street Outreach Nurse Navigator is a full-time professional, direct service position responsible for identifying and building rapport with homeless individuals and families living on the street, in encampments or in community places. This position provides outreach and assessments along with nursing services for homeless individuals living in the community. This position will assist clients in breaking the cycle of homelessness by moving from the street to interim housing, accessing necessary social services, and rapidly obtaining permanent housing. Navigation of care is a key component to this position; as the Nurse Navigator will work to coordinate follow-up appointments, respond to health related questions, educate patients and their support system, act as a liaison between the patient and other caregivers, and coordinate care across several departments. This position assists with informed decision making, collaborating with a multidisciplinary team as a member of the Welcome House Street Outreach and ACT Team member (Assertive Community Treatment) to allow for timely screening, intervention, and increased supportive care throughout the patient experience. This position provides individual assistance to patients, families, and caregivers to help identify and overcome barriers which may hinder quality, medical, and psychosocial patient care. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

PRINCIPAL DUTIES & RESPONSIBILITIES
1. Outreach
• Provides professional nursing care to individuals served by the outreach program.
• Identifies physical, social, and emotional health needs through nursing assessment, health history, and limited physical evaluation.
• Teaches, counsels, and promotes preventive illness measures to outreach clients.
• Provides clinical education and training to area homeless clients and families concerning social problems and associated health issues; including nutritional deficits, substance abuse, mental illness, domestic violence, neglect, and victims of crimes.
• Identify and provide outreach services to the homeless population in the community, on the streets and in encampments.
• Providing essential services necessary to reach out to unsheltered homeless people; connect them with emergency shelter, housing, or critical services.
• Responsible for providing documentation of homelessness for the Street Outreach Team.
• Be direct line to help navigate patients through the medical system
2. Internal/External Collaboration
• Collaborates with the Street Outreach Team to assist clients in accessing resources.
• Work cohesively with other outreach community members and the NKY CoC Community.
• Identify and engage needed partnerships that will improve services and/or process and reduce barriers for clients
• Provides respectful and collaborative support to service team members and shares responsibility with all team members for client outcomes.
• Maintains positive public relations and serves as a liaison with other related community services.
• Provide other WH direct service staff with mentoring and training about street outreach and nursing procedures.
3. Administration
• Maintains up to date client list.
• Keeps accurate data on all clients and assists the Director and/or Supervisor of Homeless Solutions with data gathering and reporting, as needed.
• Provides analysis of data and outcomes to the Director and/or Supervisor of Homeless Solutions, when requested.
• Data entry into VESTA within 3 business days.
4. Other duties as specified by the Director and/or Supervisor of Homeless Solutions.

QUALIFICATIONS:

Education:
• Bachelor’s Degree required, Master’s Degree and Licensee Registered Nurse (RN) desired or equivalent

Experience:
• Registered Nurse: 3 years (preferred)
• Nursing: 1 year (required)
• Experience working with the homeless population, desired.

Skills/Specialized Knowledge/Abilities
• Proficient knowledge of mental illness
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Proficient in engagement practices
• Experience and skills sets to be a mentor to team members
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Proficient in service planning and client engagement
• Proficient in documentation and have to ability to train staff
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Proficient in job readiness
• Proficient in assessment
• Participating in leadership responsibilities within income and benefits team and agency
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance

WORKING CONDITIONS:
Working Hours/Environment
• Work sometimes performed in an indoor, 3-floor office building with stairs only and in the community
• Work sometimes performed outdoors

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

Travel
• Average – of 75% of the time.

Physical and Mental Demands
• Ability to walk short distances on possibly uneven terrain
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to and above 50 pounds

Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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