Housing Service Coordinator

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Posted 9/30/2022

The Housing Services Coordinator provides comprehensive case coordination, tenant-recruitment, community networking, and outreach support services to twenty households at the Gardens of Greenup twenty-unit complex. Program participants in the Gardens program focus on pursuing opportunities that will allow them to be self-sufficient in the future and increase the potential for gainful employment. The Housing Services Coordinator will monitor resident compliance with program and lease obligations in collaboration with Romar Properties. This position is responsible for participant engagement, assessment and intervention, and working closely with the residents on developing case plans that capture the goals they would like to accomplish quarterly. This position is responsible for collecting participant data and fostering positive team dynamics in order to ensure quality services are provided to the residents. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Service Coordinator
• Meets with participants at a minimum monthly (frequency varies depending on acuity) to review budget, bill payments, case plan, and other issues that impact income and housing.
• Conducts at a minimum monthly home visits (frequency varies depending on acuity) to ensure the participants are maintaining the cleanliness and upkeep of their apartments.
• Monitors participant progress through ongoing assessments, scaled measurements, and other documentation, sets goals, objectives and timeframes and makes appropriate referrals.
• Creates, evaluates and revises case plans as needed.
• Personal advocacy and emotional support to victims of crime.
• Collaborates with facilities staff to ensure participant compliance with the Tenant Selection Plan.
• Provides career development and assists participant with vocational planning, employer outreach, job development and placement, and accessing educational credentials.
• Participates in tenant evictions/exits with the Director and/or supervisor of housing and supportive services, property manager, and attorney regarding program violations.
• Transports participants, as needed
2. Networking/Outreach
• Assists participants in obtaining mainstream benefits and other community services, and ensures participant complies to maintain benefits.
• Attend the Safety Net Alliance meeting monthly to collaborate with external partners and to share program updates and unit availability.
• Refers participant to other Welcome House services, as needed.
• Assists in planning and implementing group activities.
• Coordinates monthly group discussion meetings for participants to support their growth within the program and gain feedback about their housing and the program.
3. Recruitment
• Assesses participants for program eligibility and presents candidates for approval to the program.
• Outreach and recruitment internally and externally. This could be in the form of attending agency or community meetings as well as taking referrals from other Welcome House programs/departments.
• Conducts orientation sessions to explain the Gardens program.
• Maintains active waiting list to ensure housing units are filled in a timely manner.
4. Internal/External Collaboration
• Attends All Agency or any agency related mandatory meetings or trainings, team huddles, program team meetings, department meetings and supervisions.
• Represents the agency, Service Coordination team and/or Director/Supervisor of Housing and Supportive Services at outside agency meetings on an as needed basis.
• Maintains positive public relations and serves as a liaison with other related community services.
5. Reporting and Evaluation
• Complete required documentation for HMIS: Service Point and VESTA and maintain all resident files in accordance with agency guidelines, including intake, Service Plans and statistics and accounting.
• Review/audit program files with the Director of Housing and Supportive Services and/or Supervisor of Housing and Supportive Services.
• Initiate ideas and plans, collect, analyze and evaluate data to create reports including program quarterly reports and funding reports.
• Research and is knowledgeable of best practices, reviews and signs off on the policy and procedures, and maintains source material.

6. Other duties as specified by the Director of Housing and Supportive Services


• Bachelor’s Degree preferred or equivalent experience

• A minimum of 3-5 years’ experience in the social service field
• Experience with working with the homeless, mentally ill, and substance abuse population.

Skills/Specialized Knowledge/Abilities
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to maintain the highest level of confidentiality regarding participant information.
• Ability to operate personal and/or agency vehicle (current driver’s license and proof of auto insurance required)
• Ability to relate to diverse populations
• Advanced attention to detail and accuracy in all work
• Ability to communicate both verbally and in writing to a wide range of audiences, including program participants, staff, volunteers/donors, and service professionals
• Ability to work collaboratively with internal and external partners.
• Ability to problem solve and work independently
• Knowledge of problem solving techniques and have a high capacity to think critically
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Proficient ability in conflict management
• Strong leadership ability
• Proficient knowledge of Mental Health/Substance Abuse resources
• Knowledge of education levels and tenant/landlord laws.

Key Performance Indicators
• Understands culture of poverty and works effectively with participants
• Proficient in case planning and participant engagement
• Proficient in documentation and have to ability to train staff
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Proficient in job readiness
• Proficient in assessment
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance


Working Hours/Environment
• Work typically performed in an indoor, office building and 3-floor apartment building. Position may require some evening hours and candidate must be able to adapt schedule to participants needs as appropriate

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, drug test kits, and other typical office equipment.

• Minimal-less than 20% of the time

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Minimal lifting up to 50 pounds (supplies, food, household, and hygiene items)
• Ability to speak to and hear employees/participants via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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