Housing Navigator

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Posted 1/6/2022

The Housing Navigator assists program participants seeking housing, primarily in the Rapid Re-Housing (RRH), Permanent Supportive Housing (PSH), and Tenant-Based Rental Assistance (TBRA) programs but may also assist all Welcome House programs, if applicable. Helping is done by conducting outreach activities, consulting with partnering community agencies, program participants and Service Coordinators to identify appropriate housing opportunities. They also guide and accompany participants and Service Coordinators at move-ins and provide Service Coordinators information on permanent housing options while using a trauma-informed approach. This position performs duties in accordance with Welcome House Core Values, including Compassion, Advocacy, Integrity, Quality, Leadership, and Community.

PRINCIPAL DUTIES & RESPONSIBILITIES
1. Landlord Recruitment and On-going Contact
o Participate in identifying and recruiting landlords to participate in the Welcome House housing programs. Develop and distribute materials explaining programs.
o Communicate with landlords to resolve tenancy issues (whether landlord or tenant is not meeting obligations) as needed.

2. Service Coordinator/Program Participant Assistance
o Assist participant with housing search by identifying and contacting landlords and scheduling showings or providing leads to participants/Service Coordinators and coaching on how to speak with potential landlords.
o Assist Service Coordinator and program participants in understanding and complying with program requirements.
o Conduct or guide assessment to determine program participants’ housing barriers, needs, and preferences to develop an action plan to secure housing. Contact utility company to determine if participant has an outstanding balance. Transport clients by car to showings and other appointment, as needed.
o Assist Service Coordinator and program participants in understanding and complying with lease obligations.
o Upload all lease packet and any documents pertaining to the leasing of the participant into HMIS/Vesta Database within 3 business days.
o Enters the initial rent and security deposit data into HMIS/VESTA database within 3 business days

3. Rapid Re-Housing
o Maintain understanding of grant regulations and requirements.
o Attends Local Prioritization Committee meeting and receives referrals for the Rapid Re-Housing, obtains homeless eligibility documents from HMIS/Service Point Database, makes initial contact to determine participants ongoing living situation, and sets up initial meeting between the Housing Navigator, Program Participant and Service Coordinator.
o Once intake is completed by the Service Coordinator, the Housing Navigator will obtain the Coordinated Entry Event Form from HMIS/VESTA or Service Point Database for the Service Coordinator to place in the participants file.
o Conduct or guide inspection of potential housing units for compliance with requirements for habitability, lead-based paint, and rent reasonableness.

4. Tenant Based Rental Assistance
o Conduct intakes and briefing sessions as needed.
o Initiate landlord contact, complete all required paperwork and review for compliance.
o Receive and respond to calls from participants and landlords; assist in resolving issues that arise.
o Regularly meets with clients to discuss and review issues that impact client income and housing, review client case plans for stability and self-determination.
o Maintains accurate and current required documentation, including household demographics, changes to household income, recertification dates/compliance and notification of exit dates.
o Uploads any documents completed by Welcome House Staff, the Program Participants or the Landlords to HMIS/VESTA Database within 3 business days.
o Complete and submit monthly check requests for rent and utilities and document that data in the HMIS/VESTA Database within 3 business days.
o Complete encounter notes within HMIS/VESTA database within 3 business days.
o Enters any client data into Service Point and/or VESTA database systems within 3 business days.

5. Permanent Subsidized Housing
o Maintain understanding of grant regulations and requirements.
o Attends Local Prioritization Committee meeting and receives referrals for the Rapid Re-Housing, obtains homeless eligibility documents from HMIS/Service Point Database, makes initial contact to determine participants ongoing living situation, and sets up initial meeting between the Housing Navigator, Program Participant and Service Coordinator.
o Once intake is completed by the Service Coordinator, the Housing Navigator will obtain the Coordinated Entry Event Form from HMIS/VESTA or Service Point Database for the Service Coordinator to place in the participants file.
o Conduct or guide inspection of potential housing units for compliance with requirements for habitability, lead-based paint, and rent reasonableness.

6. Reporting and Evaluation
o Complete required documentation for each program in HMIS (Service Point and/or VESTA).
o Participate in analyzing and evaluating data for program and funding reports as requested by the Director or Supervisor of Housing and Supportive Services Department.

7. Other duties as specified by the Supervisor/Director Housing and Supportive Services

QUALIFICATIONS:

Education
• Bachelor’s Degree preferred

Experience
• A minimum of 1 – 3 years’ experience in the social service field
• Experience with working with the homeless population.

Skill Set:
• Knowledge of problem solving techniques and have a high capacity to think critically
• Efficient and thorough in documentation skills
• Advanced ability to communicate both verbally and in writing
• Advanced ability in conflict management
• Ability to work independently as well as part of a team
• Ability to develop community resources and networking ability
• Ability to collaborate both internally and externally

Key Performance Indicators
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Proficient in client engagement
• Advanced knowledge of and involvement in community resources/partnerships
• Advanced knowledge of Mental Health/Substance Abuse resources
• Advanced knowledge of assessment
• Involvement in and understanding of quarterly and annual reports
• Meets departmental compliance requirements with very limited supervision

WORKING CONDITIONS:

Working Hours/Environment
• Work performed indoors, either in the participant’s home or at the agency office, off-site meeting locations, and some duties performed outdoors. The position requires some evening hours (1 – 2 times/month).

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

Travel
• 40-50% of the time

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to and above 30 pounds

Interested parties should submit a cover letter and resume via e-mail to: humanresources@welcomehouseky.org

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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