Housing Navigator

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Posted 2/22/2018

The Housing Navigator assists households who are participants in the Rapid Re-Housing Program (RRH), Prevention Program and Transitional Age Youth Program to access permanent housing.  This is done by meeting with clients for housing search and also consulting with Service Coordinators to identify appropriate housing opportunities for clients.  The Housing Navigator also conducts outreach to local landlords to inform them of Welcome House housing programs and expand housing resource options in the area.  This position performs duties in accordance with Welcome House Core Values, i.e., Ethical, Collaborative, Client-Centered, Accountable, Professional, and Passionate Service.


1. Rapid Re-Housing
• Attend Local Prioritization Committee meeting and receive referrals for the Rapid Re-Housing program or receive referrals from Welcome House staff for Prevention and Transitional Age Youth clients.
• Attend the Local Coordinated Entry Committee to collaborate with partnering Coordinated Entry agencies, landlords/apartment managers and Housing Authorities to ensure the clients referred to housing projects are maintaining their stable housing and have resource from the community to remain stably housed.
• Locate referrals and determine program eligibility. Conduct assessment to determine clients’ housing barriers, needs, and preferences to develop an action plan to secure housing. Assist client with housing search mainly by contacting landlords and scheduling showings, but also by providing leads to clients and coaching client on how to speak with potential landlords. Transport clients by car to showings as needed.
• Conduct inspection of potential housing units for compliance with requirements for habitability, lead-based paint, and rent reasonableness.
• Educate and recruit landlords to participate in the RRH program.
• Program staff work directly with the participant and landlord to resolve tenancy issues without threatening the participant’s tenancy. The issue might be failure to pay rent, not properly maintaining the unit, or disturbing the quiet enjoyment of others. It also may include a landlord not meeting his/her obligations. Program works quickly to identify a corrective course of action, and, without breaking a
participant’s confidentiality, keep the landlord and participant informed about the
program’s action to mitigate the situation.

2. Housing Search
• Consult with Service Coordinators to identify appropriate permanent housing options for clients not enrolled in Rapid Re-Housing, including market rate housing, public housing and Section 8 housing options and provide assistance on how to complete housing applications.
• Consult with Service Coordinators to assist with questions/issues about Landlord/Tenant legislation, subsidized housing compliance issues, Tenant Selection plans and appeals processes.
• Provide market rate apartment leads to Service Coordinators and notify of subsidized housing lists opening and closing.

3. Reporting and Evaluation
• Complete required RRH documentation for HMIS: Service Point and VESTA and maintain all resident files in accordance with agency guidelines, including application and leasing documentation, meetings, statistics and accounting. Maintain all resident files in accordance with agency guidelines. Submit required paperwork to the Accounting Specialist in a timely manner.
• Review/audit program files with the Director of Program Operations.
• Initiate ideas and plans, collect, analyze and evaluate data to create reports including program quarterly reports and funding reports.
• Research and is knowledgeable of best practices, and maintains source material.

4. Other duties as specified by the Director of Program Operations


• Bachelor’s Degree required, Master’s Degree or equivalent preferred.

• A minimum of 3-5 years experience in the social service field
• Experience with working with the homeless population, including those with mental illness and substance abuse issues.

Skills/Specialized Knowledge/Abilities
• Ability to maintain the highest level of confidentiality regarding client information.
• Ability to operate personal and/or agency vehicle (current driver’s license and proof of auto insurance required)
• Ability to relate to diverse populations
• Advanced attention to detail and accuracy in all work
• Advanced to work independently as well as part of a team
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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