Housing Navigator

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Posted 7/9/2019

The Housing Navigator assists households who are participants in the Rapid Re-Housing (RRH), Prevention, Transitional Age Youth and Tenant-Based Rental Assistance (TBRA) Programs to access permanent housing. The position will also provide minimal Service Coordination for Prevention and TBRA clients to ensure they remain stably housed. This is done by meeting with clients for housing search and also consulting with Service Coordinators to identify appropriate housing opportunities for clients. The Housing Navigator also conducts outreach to local landlords to inform them of Welcome House housing programs to expand housing resource options in the area. This position performs duties in accordance with Welcome House Core Values, i.e., Ethical, Collaborative, Client-Centered, Accountable, Professional, and Passionate Service.

1. Rapid Re-Housing
• Attend Local Prioritization Committee meeting and receive referrals for the Rapid Re-Housing program or receive referrals from Welcome House staff and partnering agencies for Transitional Age Youth, Prevention, and TBRA programs.
• Attend the Local Coordinated Entry Committee to collaborate with partnering Coordinated Entry agencies, landlords/apartment managers and Housing Authorities to ensure the clients referred to housing projects are maintaining their stable housing and have resource from the community to remain stably housed.
• Locate referrals and determine program eligibility. Conduct assessment to determine clients’ housing barriers, needs, and preferences to develop an action plan to secure housing. Transport clients by car to showings and other appointment, as needed.
• Conduct inspection of potential housing units for compliance with requirements for habitability, lead-based paint, and rent reasonableness.
• Program staff work directly with the participant and landlord to resolve tenancy issues without threatening the participant’s tenancy. The issue might be failure to pay rent, not properly maintaining the unit, or disturbing the quiet enjoyment of others. It also may include a landlord not meeting his/her obligations. Program works quickly to identify a corrective course of action without breaking a participant’s confidentiality while keeping the landlord and participant informed about the programs active to mitigate the situation.
2. Housing Search
• Assist client with housing search mainly by contacting landlords and scheduling showings, but also by providing leads to clients and coaching client on how to speak with potential landlords.
• Educate and recruit landlords to participate in the Welcome House housing programs.
3. Service Coordination for TBRA and Prevention
• Regularly meets with clients, at a minimum on a monthly basis, in the office or off-site to review client budget and bill payment.
• Regularly meets with clients to discuss and review issues that impact client income and housing, review client case plans for stability and self-determination.
• Conducts a home visit, if needed at least monthly with each client and in the month prior to HUD recertification to ensure compliance with HUD requirements.
• Coordinates clients’ access to government services and other non-profit services.
• Advocates for clients when necessary, and empowers clients to advocate for themselves, when appropriate.
• Maintains accurate and up-to-date documentation of client case plans, case notes, and change of status documents and other reporting and tracking forms.
• Enters client data into Service Point and/or Vesta within 3 business days.
4. Reporting and Evaluation
• Complete required documentation for each program, including HMIS: Service Point and VESTA and maintain all resident files in accordance with agency guidelines, including application and leasing documentation, meetings, statistics and accounting. Maintain all resident files in accordance with agency guidelines. Submit required paperwork to Accounting Clerk in a timely manner.
• Review/audit program files with the Director of Program Operations.
• Initiate ideas and plans, collect, analyze and evaluate data to create reports including program quarterly reports and funding reports.
• Research and is knowledgeable of best practices, and maintains source material.

5. Other duties as specified by the Director of Program Operations


• Bachelor’s Degree required, Master’s Degree or equivalent preferred.

• A minimum of 3-5 years experience in the social service field
• Experience with working with the homeless population, including those with mental illness and substance abuse issues.

Skills/Specialized Knowledge/Abilities
• Ability to maintain the highest level of confidentiality regarding client information.
• Ability to operate personal and/or agency vehicle (current driver’s license and proof of auto insurance required)
• Ability to relate to diverse populations
• Advanced attention to detail and accuracy in all work
• Advanced to work independently as well as part of a team
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Key Performance Indicators
• Understands factors impacting homelessness and works effectively with clients
• Proficient in engagement and relationship building with clients, co-workers and landlords
• Proficient in documentation
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with clients
• Proficient in case planning and client engagement
• Proficient in documentation
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Provides training, coaching and mentoring of case managers
• Proficient in job readiness
• Proficient in assessment
• Participating in leadership responsibilities within case management team and agency
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance


Working Hours/Environment
Work performed indoors, either in the client’s home or at the agency office, off-site meeting locations, and some duties performed outdoors. The position requires some evening hours (1 – 2 times/week) and candidate must be able to adapt schedule to client needs as appropriate.

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• Occasional – 30 – 40% of the time

Physical and Mental Demands
• Work often done at off-site locations, including occasionally outdoors
• Required to sit at a desk/workstation
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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