Family Promise Program Coordinator

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Posted 6/17/2022

The Family Promise Program Coordinator is a full time position that provides shelter services and appropriate supportive housing assistance for homeless individuals or families. The Program Coordinator will develop programing and resources, formulate case plans that promote moving towards self-sufficiency, and ensure safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living and overseeing the maintenance of the building and grounds.

This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Intake & Orientation
• Provide an open and judgment-free atmosphere to all persons visiting or entering program and facility.
• Coordinate program intakes with Assessment and Resource Coordinator.
• Orient families into the program, complete all entry paperwork, review all program policies and expectations.
• Screen calls and requests for shelter entry and refer to the Assessment and Resource Coordinator when appropriate or alternative resources.

2. Comprehensive Case Management
• Maintain caseload of all program participants in Family Promise program.
• Develops a comprehensive participant/family driven case plan to include short term and long term goals with defined deadlines (long term goals could extend into aftercare program).
• Coordinate participant/family access to government services and other non-profit services.
• Advocate for program participants/families when necessary, and empowers program participants to advocate for themselves, when appropriate.
• Transport families in the 15 passenger van, when needed.
• Coordinate and assist with facilitating family moves when exiting shelter program and into permanent housing.
• Provide family activities and events throughout the week to enrich families and their time within the program.

3. Administration
• Maintains accurate and up-to-date documentation of family case plan, encounter notes, change of status documents and other reporting and tracking forms required.
• Report any critical incidents to Supervisor immediately.
• Prepare and enter data into required agency databases (i.e. HMIS, FP Force, VESTA).
• Assist the Supervisor and Director with data gathering, reporting and analysis of data and outcomes, when needed.

4. Internal/External Collaboration
• Maintains positive public relations and serves as a liaison with other related community services.
• Coordinate with Volunteer/Donations Coordinator to streamline donations when needed for families.
• Collaborate with community clubs, schools and congregations that provide services/donations along with the Volunteer/Donations Coordinator.
• Attend all relevant meetings specific to position (i.e. staff meeting, supervision, community social service meetings) as needed to.
• Actively participate in the Balance of State Continuum of Care by conducting Coordinated Entry program intakes and follow-up for appropriate families and attending Local Prioritization Committee meetings for local region.

5. Volunteer & Operations Management
• Host Site Management – Family Promise program utilizes the Family Promise Building as a static site for homeless families, and trains community members to provide meals, overnights, and hospitality to program participant families.
• Site Management – Oversite of facilities, security, janitorial and inventory of Family Promise program day center building.
• Train volunteers and maintain regular contact with volunteer leadership to ensure smooth functioning of program operations.
• Organize and maintain the volunteer schedule for the year.
• Recruits new volunteers and engages in community events to educate others on the program needs.
• Organize and schedule volunteers in collaboration with the Volunteer/Donations Coordinator for the Newport office as needed.
• Van Transportation – organize and supervise a team of volunteer van drivers who transport program participant families to/from hosting sites on a daily basis.
• On call rotation duties for after-hours operations.

7. Other duties as specified by the Supervisor and Director.

• Bachelor’s Degree required, Master’s Degree and Licensee desired or equivalent

• At least 1-3-year experience with case management/service coordination with homeless, low-income individuals preferred

Skills/Specialized Knowledge/Abilities
• Proficient in problem solving techniques and have a high capacity to think critically
• Proficient ability to communicate both verbally and in writing
• Proficient ability in conflict management
• Advanced to work independently as well as part of a team
• Advanced ability to develop community resources and networking ability
• Increased knowledge of and involvement in community resources/partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Strong leadership ability
• Ability to collaborate both internally and externally

Key Performance Indicators:
• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and works effectively with program participants
• Proficient in case planning and program participant engagement
• Proficient in documentation and have to ability to train staff
• High Involvement in community partnerships
• Proficient knowledge of Mental Health/Substance Abuse resources
• Provides training, coaching and mentoring of case managers
• Proficient in job readiness
• Proficient in assessment
• Participating in leadership responsibilities within case management team and agency
• Ability to understand and contribute to quarterly and annual reporting
• Takes on leadership role in departmental and cross-functional compliance

Working Hours/Environment
• Work typically performed in an indoor, 3-floor office building
• Assists with and attends all agency fundraisers when available
• On call for any issues that arise after hours, as needed

Tools and Equipment Used
• Personal computer, copier, fax/scanner, phone, and other typical office equipment.

• 25% of the time

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees’/program participants via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimum lifting up to 50 pounds


Interested parties should submit a cover letter and resume via e-mail to:

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.


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