Director of Housing & Supportive Services

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Posted 11/19/2021

The Director of Housing & Supportive Services is a full-time, exempt position that reports to the VP of Program Operations. The Director of Housing & Supportive Services is responsible for the management, development, implementation, reporting requirements, compliance and overall results of programs assigned by the VP of Program Operations. The Director of Housing & Supportive Services is a member of the management team and collaborates with other direct service Director and Supervisors to develop an integrated client services approach so as to ensure quality, efficiency and effectiveness of client services within the agency and the community.

This position must think strategically, and is accountable for all facets of program services, as well as oversight of the agency as a whole. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.

1. Administration
• Development and integration of service goals, objectives, timelines, and outcomes.
• Provides leadership in service area relations and intra-agency coordination.
• Approval of departmental expenses
• Development of program policy, processes, and procedures in line with evidence-based practice, standards of care, and grant requirements
• Implementation of agency Policies & Procedures.
2. Management
• Culture Leader-work with direct reports to develop a staff culture focused on the mission and vision of Welcome House.
• Interviews and hires direct staff.
• Advises and provides recommendation of, training, supervision, evaluation, and termination of staff and volunteers
• Manages direct report performance through a process which clearly identifies performance expectations, delivers timely constructive feedback, and provides appropriate recognition.
• Oversite of activities provided through the VOCA program.
• Lead for Point in Time Count
• Oversight of Coordinated Entry process.
3. Reporting
• Provides the VP of Program Operations with timely records, including statistics, performance reports (quantitative and qualitative information).
• Collects and analyzes client data to create reports related to program effectiveness and efficiency.
• Provides monthly analysis of data and outcomes form APR’s and data quality reports.
• Completes all HUD/KHC grant reports and annual renewals.
4. Service Area Development and Evaluation
• Develops and analyzes outcome measures. Respond to outcomes by providing recommendations for service area adaption.
• Researches best practices and maintains source material and information.
• Coordinates service development and grant writing with the Development Team.
• Regularly review caseloads, plans and documentation to ensure that services are being delivered and will result in the best outcomes for clients and compliant with Welcome House values.
• Recognizes the need for and develops and maintains essential community partnerships in the community for the benefit of the clients.
5. Public Relations
• Represents Welcome House through speaking engagements, grant presentation, and reporting, etc.
• Networks and builds collaborations to improve the quality and effectiveness of services.
• Provides for appropriate advocacy for staff, volunteers, and clients.
6. Housing Development
• Participates and staffs the Board Housing Committee.
• Work with property management company to coordinate and oversee building renovation or repair.
• Has an understanding of tax credit projects and all related HUD and regulatory guidelines and policies.
• Engagement with law enforcement at each housing location
• Oversees relationships with contractors and vendors; coordinates work performed by outside vendors.
• Establishes standards for quality services and analyzes results.
• Oversees compliance with all health and safety regulations.
8. Other duties as specified by the VP of Program Operations.


• Bachelor’s Degree required, Master’s Degree preferred or equivalent

• At least 5 years in the Director’s area of focus
• Extensive experience with staff supervision, management and program development and evaluation
• Experience with monitoring compliance, creating compliance measures, and business intelligence procedures.

Skills/Specialized Knowledge/Abilities
• Advanced communication skills
• Advanced supervision skills
• The ability to plan and execute multiple projects/tasks and adapt to changes
• Proficiency with technology needed for individual areas/departments
• Advance attention to detail and accuracy in all work
• Ability to work collaboratively with colleagues, internal and external partners
• Ability to problem solve and work independently
• Ability to manage conflict and build healthy working relationships
• Ability to handle a number of tasks simultaneously

Key Performance Indicators
• Understands agency vision/mission and how to achieve agency goals
• Primary duty is directly related to management or general business operations and includes exercise of discretion and independent judgment with respect to matters of significance
• An effective leader
• Knowledge of and maintains compliance for government and other grant regulations
• An effective manager building strong teams that achieve program outcomes
• A presence in the community as a result of building needed partnerships for clients and the agency
• Demonstrates knowledge of program data and analysis, evaluation and making needed changes for program development
• Manages budget and its constraints
• Ability to maintain the highest level of confidentiality regarding client and staff information. – maintains ethical standards


Working Hours/Environment
• Work typically performed in an indoor, 3-floor office building

Tools and Equipment Used
Personal computer, copier, fax/scanner, phone, and other typical office equipment

• Minimal-less than 15% of the time

Physical and Mental Demands
• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move between 3 floors
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
• Minimal lifting up to 50 pounds.

Interested parties should submit a cover letter and resume via e-mail to:

Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

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