Case management services include assessment, outreach, case planning, financial education/budgeting, payeeship, housing counseling and community referrals.  Staff work to develop a case plan for each individual and/or family that comes through the Welcome House doors seeking assistance.  We help these families and individuals find and maintain affordable housing, locate affordable child care options, secure sufficient income and foster a spirit of self determination and stability. 

Case managers work directly with residents staying at the Emergency Shelter as well people who are homeless and are in need of services.  After residents move out of shelter they are offered additional case management services via in-home visits to help keep them on their targeted plan of self sufficiency.  Welcome House case managers also collaborate with other community organizations to provide comprehensive services for clients who struggles to sustain their basic needs to due to mental illness, domestic violence, chemical dependency and other barriers for independent living.

The case management program also hosts a Resource Pantry on the first Tuesday of every month for income qualifying Northern Kentucky residents.  The Resource Pantry distributes hygiene items, cleaning supplies and other necessities that are not covered with food stamps.  This allows clients flexibility to allocate those funds to increasing rent and/or utility expenses.