Welcome House is seeking a full-time professional, direct service and management position responsible for supervising staff and volunteers, providing necessary support to individuals, who are eligible to participate in the Hope VI grant, obtain and maintain employment, improve the quality of life through education and health maintenance, and develop business and community contacts to expand and enhance employment, education, and health opportunities for clients. The Hope VI coordinator is also responsible for maintaining the collaborative relationships with area health care providers, early childhood educators, and work force development service programs, which have partnered to meet the needs of the Hope VI grant recipients.
Primary Activities:
Establishes and maintains business and community contacts to expand and enhance Welcome House job placement services, health care maintenance services, and early childhood opportunities for Hope VI recipients.
Serves as the liaison between Welcome House, the Housing Authority of Covington, and other Hope VI community partners.
Develops strategies for increasing upward mobility, self-sufficiency and an improved quality of life for residents of public housing.
Maintains data required by the Hope VI Grant.
Assists Service Area Director in supervising two case managers, an outreach specialist, and an administrative assistant.
Participates in tracking Hope VI clients for quarterly and annual reports.
Conducts audits of client case files and reviews client case files with Service Area Director.
Supervises Hope VI Services volunteers.
Provides orientation for new staff and provides ongoing training and mentoring for all Hope VI staff.
Performs all the job duties of Case Manager with respect to clients specifically assigned to he/him. And provides the following support:
Works specifically with Hope VI clients.
Collaborates with the Hope VI partners to assist clients with finding employment that meets the clients' abilities and skills, ensures local health care providers and early childhood educators are fulfilling their commitments to the recipients of the Hope VI grant.
Maintains a case load of no more than 45 clients. The target Supervisor case load is 15 clients.
Takes on other Hope VI Services' clients on an as-needed basis.
Performs any other duties assigned by the Service Area Director.
Management
Provides management support to the Service Area Director where needed or directed.
Stays current on best practices in case management services and maintains all required documentation.
Provides or assists in providing training to and advising staff in case management services best practices; provides innovative problem-solving and planning, and suggests policies and strategies to further the goals of the service area.
Manages staff and volunteer performance through a process which clearly identifies performance expectations, delivers timely constructive feedback, and provides appropriate recognition.
Maintains real-time client lists and assigns new clients to case manager.
Reporting
Assists and provides input to the Service Area Director in the maintenance and preparation of timely records, including statistics, performance reports, bookkeeping data, program quarterly reports, staffing and volunteer expectations, etc.
Manages the submission of billing and reports to the Housing Authority of Covington.
Manages program database and provides information to Service Area Director for quarterly and annual reporting purposes.
Provides analysis of data and outcomes when requested.
Public Relations
Maintains positive and on-going relationships with community partners.
Represents the agency at meetings in the community on an as-needed basis.
Provides for appropriate advocacy activities for staff, volunteers, and clients.
Maintains positive public relations and serves as a liaison with other related community services.
At least three years of experience providing human services similar to job coaching, early childhood education or case management to low income individuals and/or employment disadvantaged individuals.
At least one-year of supervisory experience in social services, preferred.
Experience building relationships with community partners preferred.
Excellent verbal communication skills, ability to positively interact with clients and co-workers.
Excellent written communication skills, ability to produce error-free written documentation and reports.
Financial acumen and attention to detail; ability to read financial statements and budgets.
Skill to read and interpret written documentation including materials provided by medical professionals.
Proficiency with the Microsoft Office suite, particularly Word and Excel.
Interested parties should submit a cover letter and resume via e-mail with our Contact Form and select "HUMAN RESOURCES" from the dropdown box (preferred) or mail to Welcome House of No. KY. Attn: HR, 205 W Pike St., Covington, KY 41011.
2. Social Security Outreach Benefits Specialist
Posted 11/1/11
Basic Purpose:
The Social Security Outreach (SSO) Benefits Specialist is a full-time professional, direct service position responsible for completing Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) applications for individuals who are homeless or at risk of becoming homeless, and maintaining positive relationships with area healthcare providers, service organizations , and government agencies.
Primary Activities:
Masters the SOAR (SSI/SSD Outreach Access and Recovery) model and adheres to the SOAR model and philosophy when completing client applications.
Uses SOAR model to complete SSI/SSDI applications for clients who are referred to Welcome House by St. Elizabeth's Healthcare, Welcome House Case Management, and other referral sources.
Conducts initial client assessments for eligibility for Welcome House services.
Completes online and paper reports related to client benefit applications.
Writes medical summary letters and meets with clients, as assigned.
Meets regularly with clients in the office and off-site to provide intensive assistance in applying for SSI/SSDI.
Engages with community resources to access housing, transportation, healthcare and other needed services for clients.
Accurately maintains all client records and documents and tracks all pertinent activity for each case .
Produces requests for client medical records.
Maintains positive and professional relationships with Social Security Administration staff and Disability Determination Services staff.
Stays abreast of social security law and issues related to the SSI/SSDI application process.
Assists SSO Supervisor with tracking clients for quarterly and annual reports.
Adheres to and complies with the Business Associate Agreement and the Privacy and Security Rules Health Insurance Portability and Accountability Act (HIPPA).
Bachelor’s degree in social work, behavioral sciences, human services, or a related field, required.
Demonstrates high level of attentiveness to detail and ability to complete tasks in a timely and efficient manner.
Prior experience working with the homeless and /or individuals who are disabled and mentally ill.
Excellent written communication skills, ability to produce polished and complex written documentation and reports with few or no errors of grammar, syntax, spelling, punctuation, etc.
Skill to read and interpret written documentation including materials provided by medical professionals.
Proficiency with the Microsoft Office suite, particularly Word and Excel.
Welcome House is an EEO M/F/D/V employer. Welcome House is a Drug-Free Workplace
Interested parties should submit a cover letter and resume via e-mail with our Contact Form and select "HUMAN RESOURCES" from the dropdown box (preferred) or mail to Welcome House of No. KY. Attn: HR, 205 W Pike St., Covington, KY 41011.
